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Customer Care

We will make every effort to ensure your purchase gets to you fast, safely and in the most cost effective way possible.

Standard (2-5 working days): £3.50*

Orders placed after 1pm will not be shipped until the next working day.

*Heavier items such as boots, coats and larger orders will be charged up to £10.00

Your order will be packed and dispatched provided we have available stock, the address has been checked and payment approved. At this point an email will be sent to you confirming the order and expected delivery. Orders can be delivered to either business or residential addresses, however packages may require a signature on receipt of delivery. If the delivery address is unattended a note will be left to indicate a delivery is waiting for you, however this may not always be the case. Regrettably we cannot take responsibility if a notification card is not left in any instance.

 

International Delivery and Duty

Europe, Republic of Ireland and the Channel Isles: £15

International: £25 (Orders outside the UK may incur additional import duties & custom charges.  These are levied at the port of ingress & are the responsibility of the purchaser.)

Please be aware that International orders take between 7-10 days to arrive after they have been dispatched. In some cases this can be slightly longer.

 

Free Shipping

We offer free shipping on all orders over £200.00

Occasionally, thekeepboutique.com offers free shipping promotions.  To be kept informed by email about future promotions and discounts just sign up to our newsletter (please note that these promotions will be applied to your order on the payment page).

 

Cancellation Policy

Once the order has been processed you have the right to cancel the order up to the point of despatch, we recommend letting us know within 24hrs to ensure cancellation. Please send details of your order including the reference code. We will get back to you with 48hours to confirm the cancellation, any payments made by you will be refunded within 30 days.